From your source files
to a reviewed delivery.

If no-training is required for your project, tell us before sharing files so we can confirm the processing route and applicable terms. NDAs are available. Before sharing sensitive files, agree the permitted tools, access, transfer, retention and deletion requirements. Zero retention, encryption arrangements or local deployment must be confirmed for the specific project; they are not universal promises.

A fluent draft can still contain terminology, meaning or context errors. Human review checks the aspects agreed for the service level, including specialist review at L3. Translation review supports the intended use; it does not guarantee regulatory approval or replace the responsibilities of the applicant or manufacturer. Delivery responsibilities and acceptance criteria are agreed in writing.

Provide approved terms, previous translations and the current source version. The team uses these references in translation and the checks included in your service level. Agree how new terms are approved, how version changes are handled, and whether a project glossary is included in the delivery.

You can request human-only translation at L3 or L4. Confirm the permitted tools and handling requirements before work starts, especially for sensitive files. Terminology and QA tools may still be used within the agreed restrictions.

Model selection varies by language, document type, stage and confidentiality terms. The model examples above describe possible roles, not a fixed assignment for every file. Human review, QC and reporting follow the agreed L1–L4 scope; a model name alone does not establish suitability for your intended use.

Delivery dates are confirmed after reviewing the files, volume, language pair, formatting, review scope and required deadline. Regulatory and technically complex material may require additional review time. Tell us your deadline so we can assess feasibility; an inquiry response or quotation time is not a promise to complete the translation within that period.

Pricing depends on source word count, language pair, content type and service level. L1 and L2 offer indicative savings versus human-only translation; L3 is comparable to human-only, while L4 carries a 20–50% premium for expert translation and creative adaptation. Send your files for a formal quote within 24 hours. The instant estimate is an initial budget reference.

NDAs are available, and our policy requires appropriate confidentiality terms for the people handling client material. Request evidence of the required coverage before work starts. Where AI assists, it operates inside our controlled delivery workflow under human direction. If no-training is required for your project, tell us before sharing files so we can confirm the processing route and applicable terms. Tell us about specific handling, retention or AI restrictions at briefing so the project requirements can be agreed.

Yes. Agree version control, terminology ownership, review responsibilities and a delivery schedule for recurring work. Approved terminology and feedback can support later projects. Published case studies show specific ongoing relationships; they do not guarantee the same result or timetable for a new project.

230+ languages. Key language pairs include Chinese with English, German, Japanese, Korean, French and Arabic. Tell us the language direction, target market and document type so we can confirm the appropriate specialist team.