AI handles speed.
Experts handle quality and judgment.

For all client projects, we use enterprise-grade API access to LLM providers with data retention turned off — your content is never used for model training. For highly sensitive projects, we can use on-premise AI deployment. NDAs are available for all projects. Full encryption in transit and at rest.

AI can generate a fluent first draft, but it cannot verify whether a technical term is being used correctly in its specific engineering context, whether a regulatory phrase meets FDA requirements, or whether a brand message resonates culturally. More importantly, AI tools do not carry legal accountability. When a medical device registration is rejected or a semiconductor spec is misunderstood, someone must be accountable. We are.

Every client has a dedicated term base that is applied at both the AI draft stage (automated matching) and the expert review stage (manual verification). Terms approved in one document are automatically enforced in all subsequent documents for that client. We also deliver a project glossary at completion — a permanent asset that grows in value over time.

Yes. Clients can specify a human-only workflow (Angel Premium or Angel Global service levels). In these cases, AI is not used for translation generation — our team works directly from source. Terminology databases and QA tools are still applied. This option is particularly common for brand-sensitive and literary content.

We use enterprise API access to leading models, combined with our proprietary industry corpus for terminology grounding. The AI layer is a tool in our workflow — it does not determine final output quality. Our quality system (expert review + LISA QA audit) remains consistent regardless of which AI engine is used.

Standard projects: 2–5 business days depending on volume and language pair. Compliance-critical projects (FDA filings, CE certification packs): typically 5–10 business days to allow full expert review and QC. Urgent delivery options are available — contact us with your timeline and we will assess feasibility. Our AI-assisted workflow typically reduces delivery time by 40% compared to traditional processes.

Pricing is based on source word count, language pair, content type, and service level (L1–L4). AI-assisted tiers (L1, L2) offer significant savings vs. traditional rates. Expert-led tiers (L3, L4) are priced comparably to traditional high-quality translation while delivering faster turnaround. Repeat projects benefit from compounding TM savings. Upload your files for an instant quote.

Yes. NDAs are standard for all enterprise engagements. Our translators and reviewers are also bound by confidentiality agreements. Files are encrypted in transit and at rest. We do not share client content with third parties. For classified or government-adjacent content, please contact us to discuss our specialized handling protocols.

Yes — and this is where our model creates the most value. Over time, your dedicated term base grows, AI accuracy for your specific content improves, and your project manager builds deep knowledge of your brand, products, and regulatory context. Our average client relationship exceeds 3 years. Our longest active relationships span over 10 years.

230+ languages. Key regulated-market language pairs: ZH↔EN, ZH↔DE (EU CE certification), ZH↔JA (Asia-Pacific), ZH↔KO, ZH↔FR, ZH↔AR (Middle East). For rare language pairs or specialized combinations, please contact us — our network covers most commercially significant language combinations with qualified domain experts.