Every question you have
about language services,
answered here.
From AI translation and expert review to compliance localization, pricing, NDA, and industry-specific solutions — we've organized the answers systematically for you.
The five questions we are asked most
Will my content be used to train AI models?
Our policy is not to use client documents to train public or third-party AI models. Provider retention, logging and processing locations are separate questions and must be checked for the agreed route. Human-only or other restricted handling requests should be assessed before engagement; no universal on-premise deployment is promised here.
Which AI models do you use?
Model selection depends on language, content and confidentiality constraints. AI operates within a human-directed delivery workflow; the agreed service level determines expert review and QC reporting. Ask which provider and processing route would apply to your specific project.
Can AI translate medical device IFU instructions for FDA or CE submissions?
AI may assist drafting, but IFU and device-submission material needs review appropriate to its safety and regulatory use. The manufacturer and regulatory owner confirm document, market and submission-route requirements. L3 provides full domain-expert review and a written quality commitment within agreed scope; translation does not guarantee FDA clearance, CE conformity or a fixed review timetable.
What quality standard do you follow?
Our credentials page displays ISO 17100:2015 and ISO 9001:2015 certificates and a dated CSA Research Top 100 Global 2022 badge. Their scopes differ: quality-system certification and revenue-based industry ranking do not guarantee an individual translation. ISO 17100 excludes raw machine translation plus post-editing from its scope.
How quickly can I receive a quote?
We acknowledge requests within 4 hours and return a formal quote within 24 hours, including complex multi-language and compliance projects. These are quotation response times, not translation delivery deadlines.
01What is the fundamental difference between AI translation and human translation?
AI can produce a fast draft and assist with terminology and automated checks. It does not take responsibility for a project or replace review appropriate to its intended use. Our review depth follows the agreed service level and project brief.
02Why can't AI fully replace human translators?
Fluent output can still miss a source condition, a technical distinction or the intended use. Qualified reviewers check those risks against the source and references. Responsibility, acceptance and remedies belong in the service agreement; provider terms and regulatory requirements vary.
03Which types of content are suitable for AI-only translation?
AI-assisted drafting with basic QC can suit low-consequence internal reference and repetitive content. Content type alone is not enough: product claims, safety text, personal data and externally binding correspondence need additional review. L1 is not unreviewed output and has no error-rate commitment.
04Which projects require mandatory expert review?
We recommend domain-expert review for safety-critical, regulatory, contractual, patent and brand-sensitive material. That is a risk-based service recommendation, not a claim that every authority mandates the same translator credential. Confirm the filing and sign-off requirements for the actual market.
05Is AI translation secure? Will my files be used for model training?
Our policy is not to use client documents to train public or third-party models. No-training and retention are different controls. Confirm the processing route, provider terms, access, storage location and deletion arrangements before sending sensitive material; this page does not establish a universal zero-retention or encryption specification.
06Can I request no AI be used for my project?
You can request a human-only workflow. Confirm availability, review depth, price and delivery schedule before the project starts; an AI restriction should be recorded in the agreed brief rather than assumed from the service-level name.
07Which AI models do you use?
Model selection depends on language, content and confidentiality constraints. AI operates within a human-directed delivery workflow; the agreed service level determines expert review and QC reporting. Ask which provider and processing route would apply to your specific project.
08Why is AI translation sometimes cheaper — and sometimes not?
AI can reduce drafting effort, while specialist review, layout and validation still take time. L1 and L2 have different reference costs; L3 is comparable to human-only service and L4 carries a premium in our service-level guide. Actual savings and lead time depend on the files and agreed scope.
01How do you guarantee terminology consistency across a multi-document project?
For a multi-document project, agree terminology references, approved names, version ownership and the glossary deliverable before work begins. Reuse of a client termbase supports consistency, but does not guarantee every term is already approved or eliminate review.
02Is a quality control report provided with every project?
A QC report is included in the published L3 scope and can be agreed for other projects. Confirm coverage and reporting detail in the quotation. LISA QA defect categories support evaluation; they are not an ISO certificate or an automatic regulatory approval.
03What does a written quality guarantee cover?
The written quality commitment records the agreed translation and review scope, acceptance criteria and remedies. It does not certify a device or guarantee a filing outcome. Whether any statement is required or accepted with a submission must be confirmed for that procedure.
04Why is native-speaker review necessary?
Target-market reviewers help check tone, conventions and usability. Native-speaker status alone does not establish technical or regulatory competence; review should match the document domain and intended use.
05What quality standard do you follow?
Our credentials page displays ISO 17100:2015 and ISO 9001:2015 certificates and a dated CSA Research Top 100 Global 2022 badge. Their scopes differ: quality-system certification and revenue-based industry ranking do not guarantee an individual translation. ISO 17100 excludes raw machine translation plus post-editing from its scope.
06What if I'm not satisfied with the translation quality?
Report the disputed passage, source version and agreed acceptance criteria to the project manager. Corrections, revision rounds and remedies follow the quotation and contract; new source content or a changed brief may require a separate scope. We do not promise unlimited free revisions.
01Why does semiconductor translation cost more than standard technical translation?
Semiconductor projects may need reviewers familiar with electrical engineering, IC design or fabrication terminology. The quote depends on technical depth, references, language pair and review scope. Conditions, signal names and cross-document consistency need attention; a higher price is not automatic for every semiconductor file.
02Can AI translate medical device IFU instructions for FDA or CE submissions?
AI may assist drafting, but IFU and device-submission material needs review appropriate to its safety and regulatory use. The manufacturer and regulatory owner confirm document, market and submission-route requirements. L3 provides full domain-expert review and a written quality commitment within agreed scope; translation does not guarantee FDA clearance, CE conformity or a fixed review timetable.
03What are the CE language requirements for UAV exports to Europe?
For products within Regulation (EU) 2019/945, document-language requirements depend on the product, document and Member State. The declaration of conformity and instructions are not interchangeable. There is no universal 9–24-language requirement, and a notified body is involved only where the assessment route calls for one.
04How do you handle industrial robot manuals and cobot safety documentation?
We align robot manuals, safety warnings and control names with the product documentation and applicable standard edition. For EU machinery, establish whether Directive 2006/42/EC or the transition to Regulation (EU) 2023/1230 applies; the latter generally applies from 20 January 2027. Confirm the language and safety scope with the manufacturer or qualified compliance owner.
05What is the difference between game localization and standard translation?
Game localization involves cultural adaptation, not just linguistic conversion. Character names, idioms, humor, UI space constraints, and cultural references must all be adapted. Voice-over scripts must match mouth movement timing. Item descriptions must fit character limits. Our Angel Global (L4) service covers subtitles, dubbing, and cultural QA.
06Do you handle patent translation? What makes it different?
Patent translation needs careful treatment of claim dependencies, defined terms, conditions and reference numerals. Filing-language and translation requirements vary by office and procedure. Patent counsel should approve scope and filing use; a translation service does not provide a patent-validity opinion.
07Can you localize EDA software interfaces?
Yes — one of our most technically demanding specialties. Requires translators who understand the EDA workflow (schematic capture, simulation, layout, sign-off) to correctly translate menus, tooltips, error messages, and help content. We maintain dedicated EDA terminology databases and support XLIFF/PO/JSON/DITA.
08Do you handle TikTok short drama subtitles for global markets?
Yes. Short drama subtitles for TikTok, Reels, and YouTube require speed and cultural fluency. We deliver SRT/VTT packages with platform-specific character limits and timing. Human review is strongly recommended — AI subtitle translation frequently misses tone, slang, and comedic timing.
09Can you handle new energy vehicle (NEV) documentation?
Yes. NEV documentation covers battery management systems, charging interface specs (CCS, CHAdeMO, GB/T), homologation packages for EU/US/Middle East markets, and OTA update documentation. Our translators have automotive engineering backgrounds with EV-specific terminology training.
10Can you support web novel and manga global distribution?
Yes. Requires creative writers who can adapt cultural references, character voice, and narrative style — not just translators. We manage series consistency across chapters, coordinate with platforms (Tapas, Webtoon, Wattpad), and handle balloon text formatting for manga.
01How is translation priced — per word, per page, or per hour?
Translation is normally quoted using the source word or character count, language pair, content and review level. Page-based, hourly, layout or research work is scoped separately where appropriate. The quotation states the counting basis, inclusions and assumptions.
02How quickly can I receive a quote?
We acknowledge requests within 4 hours and return a formal quote within 24 hours, including complex multi-language and compliance projects. These are quotation response times, not translation delivery deadlines.
03Is there a minimum order size?
Ask us to confirm the minimum project fee for your file and service level. Setup, review and formatting may affect a small-job quote. There is no fixed 500-word minimum established by this page.
04Do long-term clients receive better pricing?
An MSA can set rates and how repetitions or approved Translation Memory matches are charged. Savings depend on reuse, source changes and validation needs; no fixed percentage reduction follows automatically from a long relationship.
05Can we sign a framework (master service) agreement?
Yes. We offer Master Service Agreements (MSA) covering rate schedules, service level commitments, NDA terms, invoicing cycles, and dedicated account management. Common for enterprise clients with recurring high-volume needs.
06What payment methods are accepted?
Payment currency, invoicing details, deposit and credit terms are confirmed in the quotation or MSA. Bank transfer is available; Net 30 or Net 60 is not an automatic entitlement for every account.
01Do you sign NDAs?
An NDA can be arranged before sensitive files are shared. We can review your template or discuss ours. Delivery personnel work under confidentiality obligations; confirm any project-specific coverage, permitted tools and recipients at the briefing stage.
02How are my files stored and protected?
Our standard practice is need-to-know access within the delivery workflow and secure transfer channels where practical. Agree any required encryption specification, storage location, provider restrictions and retention schedule before files move. We do not publish an unverified universal deletion deadline.
03Will my content be used to train AI models?
Our policy is not to use client documents to train public or third-party AI models. Provider retention, logging and processing locations are separate questions and must be checked for the agreed route. Human-only or other restricted handling requests should be assessed before engagement; no universal on-premise deployment is promised here.
04Do translators sign individual confidentiality agreements?
Project managers, translators and reviewers handling client material work under confidentiality obligations. For a procurement review, ask what evidence and additional client-specific terms can be provided without disclosing other people’s confidential information.
05What is your data retention policy?
Project material is retained as needed to deliver the work and meet applicable business and legal obligations. Agree any shorter deletion schedule, backup treatment and confirmation method in advance. Translation Memories and glossaries are handled as client-specific assets under agreed reuse and retention terms; no automatic 90-day destruction or certificate is promised.
01How many languages do you support?
Our published coverage is 230+ languages. Common pairs include Chinese with English, German, Japanese, Korean, French, Arabic, Dutch, Italian, Spanish, Portuguese and Russian. Availability, domain expertise, regional variant and timing for a particular pair are confirmed before quotation.
02Can you handle rare or less-common languages?
We can assess less-common language pairs across Southeast Asia, South Asia and other markets. Send the exact source and target languages, regional variant, subject and deadline so we can confirm qualified resources rather than assume all pairs are immediately available.
03Can you deliver multiple languages simultaneously?
A multi-language release can be coordinated under one project brief, approved source version and agreed milestones. Language count, review depth and release dates are confirmed for the actual project; a typical launch size is not a regulatory requirement.
04Do you support Arabic and RTL language projects?
Arabic, Hebrew and other right-to-left projects can include layout work, subject to the source format and agreed scope. Any local sworn, certified or notarised translation requirement must be checked for the recipient and jurisdiction before we confirm the service.
05Which language pair has the best AI translation quality?
Performance varies by model, language pair, domain and source quality. Evaluate a representative sample against the agreed acceptance criteria; no language pair is always the most accurate. Safety and regulatory content still needs appropriate expert review.
01How long does a standard translation project take?
Delivery dates are confirmed after reviewing the files, language set, review level and formatting needs. The quotation response time is separate from translation completion. A short file, complex regulatory set and multi-language release should not be assigned the same fixed timetable.
02What file formats do you accept and deliver?
All common formats: Word (.docx), PDF, PowerPoint (.pptx), Excel (.xlsx), InDesign (.indd), HTML/XML, DITA, XLIFF, PO files, JSON, .strings/.resx resource files, and subtitle formats (SRT, VTT, SBV).
03Is original formatting preserved in the final delivery?
Confirm the expected source and delivery formats, editable assets and layout scope in the brief. Tables, callouts and references are checked within the agreed service. Complex PDF, InDesign and right-to-left layouts may need separately scoped DTP; mirrored layout is not an automatic operation.
04Can I track project progress in real time?
The project manager provides progress updates through agreed channels, usually email or a scheduled call. Confirm milestone and reporting needs at kickoff. This page does not promise a live client portal or automatic dashboard access.
05What happens if I need to add content after a project starts?
Send the new version and identify what changed. We assess the impact on translation, review, layout and delivery, then confirm any supplemental scope and quote. Additions below 10% are not automatically free, and the acknowledgement deadline is not a supplemental-quotation guarantee.
06Do you offer urgent / rush delivery?
Send the files and required deadline for a feasibility check. Rush work and any surcharge are confirmed in the quote; no universal 24–48-hour delivery or minimum review duration applies. Safety and regulatory checks should not be silently removed to meet a date.
01How do I get started?
Prepare a quote request through the contact page or email the team. The current form prepares an email draft: you must send it in your mail application and attach files yourself. Website estimates are budget references, not formal quotes. We acknowledge requests within 4 hours and issue a formal quote within 24 hours.
02Can you support ongoing long-term translation relationships?
Yes. A recurring engagement can maintain approved terminology, Translation Memories and product references under agreed ownership and reuse terms. Actual cost and lead-time benefits depend on content reuse; this page does not establish an average relationship duration or automatic savings.
03Can I have a dedicated team for my account?
A recurring account can agree project management, reviewer continuity and terminology responsibilities in an MSA. Team availability and substitution arrangements should be confirmed rather than treated as a guarantee that named individuals will always be available.
04Do you integrate with our content management or localization systems?
Send your CMS, TMS, repository and transfer requirements for a feasibility assessment. Integration scope, security, testing and support are agreed separately. This page does not establish a ready-made API or connector for every platform.
05How do you handle version control for documents that update frequently?
Agree a source baseline, version identifiers and change scope. Translation Memory can support reuse, while affected references and surrounding content still need review. Translating changed segments alone is not always enough for a controlled regulatory or software release.
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