How translation quality is measured, what LISA QA 3.1 actually checks, and what happens when something is wrong.
For a multi-document project, agree terminology references, approved names, version ownership and the glossary deliverable before work begins. Reuse of a client termbase supports consistency, but does not guarantee every term is already approved or eliminate review.
A QC report can be agreed when needed. Confirm coverage, format and reporting detail in the quotation; do not assume it accompanies every delivery. LISA QA defect categories support evaluation; they are not an ISO certificate or an automatic regulatory approval.
The written quality commitment records the agreed translation and review scope, acceptance criteria and remedies. It does not certify a device or guarantee a filing outcome. Whether any statement is required or accepted with a submission must be confirmed for that procedure.
Target-market reviewers help check tone, conventions and usability. Native-speaker status alone does not establish technical or regulatory competence; review should match the document domain and intended use.
Our credentials page displays ISO 17100:2015 and ISO 9001:2015 certificates and a dated CSA Research Top 100 Global 2022 badge. Their scopes differ: quality-system certification and revenue-based industry ranking do not guarantee an individual translation. ISO 17100 excludes raw machine translation plus post-editing from its scope.
Report the disputed passage, source version and agreed acceptance criteria to the project manager. Corrections, revision rounds and remedies follow the quotation and contract; new source content or a changed brief may require a separate scope. We do not promise unlimited free revisions.
Acknowledged in 4 hours, quoted in 24. Discuss confidentiality before sharing sensitive files.