How a project runs from upload to delivery, turnaround times, and what we need from you.
Delivery dates are confirmed after reviewing the files, language set, review level and formatting needs. The quotation response time is separate from translation completion. A short file, complex regulatory set and multi-language release should not be assigned the same fixed timetable.
All common formats: Word (.docx), PDF, PowerPoint (.pptx), Excel (.xlsx), InDesign (.indd), HTML/XML, DITA, XLIFF, PO files, JSON, .strings/.resx resource files, and subtitle formats (SRT, VTT, SBV).
Confirm the expected source and delivery formats, editable assets and layout scope in the brief. Tables, callouts and references are checked within the agreed service. Complex PDF, InDesign and right-to-left layouts may need separately scoped DTP; mirrored layout is not an automatic operation.
The project manager provides progress updates through agreed channels, usually email or a scheduled call. Confirm milestone and reporting needs at kickoff. This page does not promise a live client portal or automatic dashboard access.
Send the new version and identify what changed. We assess the impact on translation, review, layout and delivery, then confirm any supplemental scope and quote. Additions below 10% are not automatically free, and the acknowledgement deadline is not a supplemental-quotation guarantee.
Send the files and required deadline for a feasibility check. Rush work and any surcharge are confirmed in the quote; no universal 24–48-hour delivery or minimum review duration applies. Safety and regulatory checks should not be silently removed to meet a date.
Acknowledged in 4 hours, quoted in 24. Discuss confidentiality before sharing sensitive files.