Working together long term: framework agreements, dedicated teams and terminology ownership.
Three ways: (1) Upload files on our website for an instant word-count analysis and quote. (2) Book a 15-minute advisor call to discuss requirements. (3) Email or call us directly. Most clients receive a quote within 2–24 hours of first contact.
Yes — and this is where our model creates the most value. Over time, your term base grows, TM leverage reduces cost on repeat content, and your project manager builds deep product knowledge. Average client relationship exceeds 3 years. Our longest active relationships span 10+ years.
Yes. Enterprise clients on MSA agreements are assigned a dedicated account team: a project manager, lead domain translator, and QA specialist — all familiar with your products, terminology, and preferences. This eliminates re-briefing overhead and significantly reduces error rates on repeat work.
Yes, for enterprise clients. We support API-based integration with common CMS and TMS platforms, Git-connected localization workflows, and automated file transfer via SFTP. Contact us with your technical stack for a feasibility assessment.
We maintain a version history of all translated documents. When a new version arrives, we run a diff analysis — only changed segments are re-translated. TM matches for unchanged segments are applied automatically. Particularly valuable for software manuals and regulatory files on a release cycle.
Acknowledged in 4 hours, quoted in 24. Under NDA from the first upload.