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AI can produce fast first drafts, but it cannot verify technical accuracy, cultural judgment, legal accountability, or compliance precision. Human expert review provides the checks a model cannot. We use AI for drafting and domain experts for review.

Three reasons: (1) Domain accuracy — AI cannot verify if a term is used correctly in a specific engineering or medical context. (2) Legal liability — AI tools disclaim all output liability. When a regulatory submission fails or a product is misused, someone must be accountable. We are. (3) Compliance precision — regulatory bodies require traceable, accountable translation with certified domain expertise.

AI-assisted translation is appropriate when errors have low stakes: internal reference documents, high-volume repetitive text, e-commerce listings, FAQ drafts, email correspondence, and meeting summaries.

Expert review is non-negotiable when errors affect safety, compliance, or commercial outcome: semiconductor datasheets and EDA documentation, medical device regulatory filings (FDA/CE/NMPA), legal contracts and patents, aerospace and UAV documentation, and brand-sensitive marketing campaigns.

We use enterprise-grade API access with data retention disabled. Your content is never used for AI model training. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). NDAs are standard for all enterprise engagements.

Yes. At Angel Premium (L3) and Angel Global (L4) service levels, clients can specify human-only workflow. Translators work directly from source without AI assistance. Common for brand-sensitive, literary, and highly confidential content.

We use enterprise API access to leading models, supported by our long-standing industry terminology base. The AI layer is a production tool — our quality system (expert review + LISA QA audit) maintains consistent standards regardless of which model is used.

AI reduces human time for initial drafting, not for expert review or QA. For L1 and L2 service levels, cost savings of 40–70% are realistic. For L3 and L4, the expert review stage is not shortened by AI — the gain is faster delivery, not reduced cost.

Every client has a dedicated term base applied at both the AI draft stage (automated matching) and the expert review stage (manual verification). A project glossary is delivered at completion — a permanent asset that compounds in value across projects and reduces cost on repeat content.

Yes — for Angel Premium (L3) and Angel Global (L4) projects. The QC report follows LISA QA 3.1 standard, classifying defects by severity. For compliance-critical projects, a formal written quality guarantee letter is available on request.

A written quality guarantee letter (available for L3 projects) establishes clear legal accountability for translation accuracy. It covers terminology consistency, LISA QA audit compliance, and domain expert review sign-off. It can be attached to regulatory submissions. AI tools cannot offer this.

Native-speaker review ensures content reads naturally in the target market — not just technically correct, but contextually appropriate. Critical for regulatory documents (phrasing must match local administrative conventions), marketing (idiom and tone drive persuasion), and software UIs (space constraints and local conventions).

ISO 9001:2015 certified (current standard, not 2008). Our QC process follows LISA QA 3.1 for defect classification. CSA Research has recognized us in the global Top 100 language service providers.

Free revision rounds are included within agreed scope for all projects. For Angel Premium (L3), the written quality guarantee provides contractual recourse. Disputes are handled by our dedicated account team. Over the years, very few projects have required formal quality dispute resolution.

Semiconductor documentation requires translators with electrical engineering or IC design backgrounds. Terms like "fanout", "hold time", "parasitic capacitance", and "tape-out" have precise EDA-specific meanings that general technical translators misinterpret. Cross-document terminology enforcement is also critical — inconsistency across a datasheet and application note creates product confusion.

AI can draft IFU content — but a regulatory submission based solely on AI output carries serious risk. FDA and EU IVDR/MDR reviewers scrutinize IFU translations for terminology consistency, clinical accuracy, and format compliance. A rejected submission delays market entry by 6–18 months. Angel Premium (L3) provides medical-background expert review plus a written quality guarantee.

EU CE certification requires Declaration of Conformity and safety documentation in the official language of every country of sale. For multi-country EU launches, this typically means 9–24 language versions. Language non-compliance is grounds for customs rejection of the entire shipment. We deliver multi-language CE packages simultaneously.

EU Machinery Directive requires safety instructions in the official language(s) of the country of use. Our manufacturing-background translators follow ISO 10218 and EN ISO 13849 terminology standards. Cobot documentation is particularly sensitive — safety parameters must be precise to avoid workplace incidents.

Game localization involves cultural adaptation, not just linguistic conversion. Character names, idioms, humor, UI space constraints, and cultural references must all be adapted. Voice-over scripts must match mouth movement timing. Item descriptions must fit character limits. Our Angel Global (L4) service covers subtitles, dubbing, and cultural QA.

Yes. Patent translation requires technical precision plus legal drafting conventions specific to each target jurisdiction (USPTO, EPO, JPO). A mistranslated claim can invalidate patent protection. Our patent team combines engineering domain expertise with IP legal language training.

Yes — one of our most technically demanding specialties. Requires translators who understand the EDA workflow (schematic capture, simulation, layout, sign-off) to correctly translate menus, tooltips, error messages, and help content. We maintain dedicated EDA terminology databases and support XLIFF/PO/JSON/DITA.

Yes. Short drama subtitles for TikTok, Reels, and YouTube require speed and cultural fluency. We deliver SRT/VTT packages with platform-specific character limits and timing. Human review is strongly recommended — AI subtitle translation frequently misses tone, slang, and comedic timing.

Yes. NEV documentation covers battery management systems, charging interface specs (CCS, CHAdeMO, GB/T), homologation packages for EU/US/Middle East markets, and OTA update documentation. Our translators have automotive engineering backgrounds with EV-specific terminology training.

Yes. Requires creative writers who can adapt cultural references, character voice, and narrative style — not just translators. We manage series consistency across chapters, coordinate with platforms (Tapas, Webtoon, Wattpad), and handle balloon text formatting for manga.

Pricing is based on source word count — the industry standard. This provides transparency and allows accurate quotes before work begins. Page-based pricing is available for fixed-format documents. Hourly pricing applies to editing, DTP, and consulting work.

For standard projects: within 2 hours of file upload during business hours. For complex multi-language or compliance projects: 24–48 hours. Enterprise clients on framework agreements receive priority quoting.

A minimum project fee applies for very small orders (equivalent to ~500 source words). This covers project setup, terminology matching, and QA overhead. For high-frequency small projects, a framework agreement bundles volume and reduces per-project overhead significantly.

Yes — in two ways. Volume-based framework agreements offer rate discounts. Your accumulated Translation Memory (TM) also reduces cost on repeat content — previously translated segments are matched at significant discount. Many clients see 30–50% effective cost reduction on repeat content over time.

Yes. We offer Master Service Agreements (MSA) covering rate schedules, service level commitments, NDA terms, invoicing cycles, and dedicated account management. Common for enterprise clients with recurring high-volume needs.

Bank transfer (CNY and major foreign currencies). Standard enterprise invoicing with Net 30/60 terms for MSA clients. USD, EUR, and GBP invoicing available for international clients.

Yes. NDAs are standard for all enterprise engagements. All translators and reviewers sign individual confidentiality agreements. We can accommodate your company NDA template or use ours.

Files are encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based — only the assigned project team can view client files. Files are deleted within 90 days of project completion unless retention is requested.

No. We use enterprise API access with data retention disabled. Your content is never used for model training by us or by the AI providers we work with. This is contractually guaranteed. On-premise AI processing is available for clients requiring additional assurance.

Yes. All translators, reviewers, and QA specialists sign individual confidentiality agreements as a condition of engagement. For semiconductor IP and medical content, we can provide evidence of signed agreements on request.

Source files are deleted within 90 days of project completion. Translation Memories and glossaries are retained as client assets while the relationship is active. On project close, clients can request full data deletion with a deletion confirmation certificate.

230+ languages. Key regulated-market pairs: ZH↔EN, ZH↔DE (EU CE), ZH↔JA (Asia-Pacific), ZH↔KO, ZH↔FR, ZH↔AR (Middle East), ZH↔NL, ZH↔IT, ZH↔ES, ZH↔PT, ZH↔RU.

Yes, for most commercially significant rare languages. Our network covers Southeast Asian languages (Thai, Vietnamese, Indonesian, Malay, Tagalog), South Asian languages (Hindi, Bengali, Urdu), and major Middle Eastern and African market languages.

Yes — a core capability. For CE certification packs, we regularly deliver 9–24 language versions simultaneously. AI-assisted parallel processing reduces bottlenecks. A single project manager coordinates all language teams, ensuring cross-language terminology consistency.

Yes. Arabic, Hebrew, and other RTL languages are fully supported, including desktop publishing (DTP) for mirrored layout documents. Certified translation for UAE, Saudi, and Qatar regulatory submissions is available.

ZH↔EN usually performs best in AI-assisted workflows. ZH↔JA and ZH↔KO are also strong. ZH↔DE and ZH↔FR benefit most from expert review for technical precision. For all compliance content, regardless of language pair, expert review remains mandatory.

Standard projects (5,000–20,000 words, single language): 2–4 business days. Compliance-critical projects (FDA, CE): 5–10 business days. Multi-language simultaneous delivery adds 1–2 days. Rush delivery available for most project types.

All common formats: Word (.docx), PDF, PowerPoint (.pptx), Excel (.xlsx), InDesign (.indd), HTML/XML, DITA, XLIFF, PO files, JSON, .strings/.resx resource files, and subtitle formats (SRT, VTT, SBV).

Yes — format restoration is included in all service levels. Tables, diagrams, callouts, headers, footers, and document structure are preserved. For complex InDesign or PDF documents, DTP specialists reformat to match the original layout. RTL mirrored layout handled automatically.

Yes. All projects are assigned a dedicated project manager who provides regular status updates. Enterprise clients on MSA arrangements have access to a client portal with real-time project dashboards. Milestone notifications are sent at draft completion, expert review, QC sign-off, and delivery.

Scope changes are handled through a change order process. For additions under 10% of original scope, we typically absorb within the existing project. Larger additions receive a supplemental quote within 4 hours. We recommend finalizing source files before project start to avoid timeline disruption.

Yes. Rush delivery (24–48 hour turnaround) is available with a priority surcharge. For compliance-critical content, we recommend against compressing expert review below 48 hours — quality risk increases significantly. Contact us with your deadline and we will assess feasibility honestly.

Three ways: (1) Upload files on our website for an instant word-count analysis and quote. (2) Book a 15-minute advisor call to discuss requirements. (3) Email or call us directly. Most clients receive a quote within 2–24 hours of first contact.

Yes — and this is where our model creates the most value. Over time, your term base grows, TM leverage reduces cost on repeat content, and your project manager builds deep product knowledge. Average client relationship exceeds 3 years. Our longest active relationships span 10+ years.

Yes. Enterprise clients on MSA agreements are assigned a dedicated account team: a project manager, lead domain translator, and QA specialist — all familiar with your products, terminology, and preferences. This eliminates re-briefing overhead and significantly reduces error rates on repeat work.

Yes, for enterprise clients. We support API-based integration with common CMS and TMS platforms, Git-connected localization workflows, and automated file transfer via SFTP. Contact us with your technical stack for a feasibility assessment.

We maintain a version history of all translated documents. When a new version arrives, we run a diff analysis — only changed segments are re-translated. TM matches for unchanged segments are applied automatically. Particularly valuable for software manuals and regulatory files on a release cycle.