How translation quality is measured, what LISA QA 3.1 actually checks, and what happens when something is wrong.
Every client has a dedicated term base applied at both the AI draft stage (automated matching) and the expert review stage (manual verification). A project glossary is delivered at completion — a permanent asset that compounds in value across projects and reduces cost on repeat content.
Yes — for Angel Premium (L3) and Angel Global (L4) projects. The QC report follows LISA QA 3.1 standard, classifying defects by severity. For compliance-critical projects, a formal written quality guarantee letter is available on request.
A written quality guarantee letter (available for L3 projects) establishes clear legal accountability for translation accuracy. It covers terminology consistency, LISA QA audit compliance, and domain expert review sign-off. It can be attached to regulatory submissions. AI tools cannot offer this.
Native-speaker review ensures content reads naturally in the target market — not just technically correct, but contextually appropriate. Critical for regulatory documents (phrasing must match local administrative conventions), marketing (idiom and tone drive persuasion), and software UIs (space constraints and local conventions).
ISO 9001:2015 certified (current standard, not 2008). Our QC process follows LISA QA 3.1 for defect classification. CSA Research has recognized us in the global Top 100 language service providers.
Free revision rounds are included within agreed scope for all projects. For Angel Premium (L3), the written quality guarantee provides contractual recourse. Disputes are handled by our dedicated account team. Over the years, very few projects have required formal quality dispute resolution.
Acknowledged in 4 hours, quoted in 24. Under NDA from the first upload.